ERGELYA Shipping Policy

Last Updated: May 1, 2026

This policy explains shipping for ERGELYA AirCloud™ cushions and other products ordered through ergelya.com. We currently ship to eligible addresses in the United States only.

Processing Time

Order preparation has two stages after payment confirmation:

• Order processing: 1–2 business days. We review the order, confirm payment, and arrange fulfillment.
• Packing and preparation for dispatch: an additional 1–2 business days. Your items are packed and prepared for handoff to the shipping carrier.

The combined estimated time before dispatch is 2–4 business days. You will receive a shipping confirmation email with tracking information when your order is dispatched. During busy periods, preparation may take longer; if a delay affects our shipment commitment, we will notify you and provide the options required by applicable law.

Shipping Time

Standard transit time is estimated at 7–10 business days after dispatch. This is separate from processing and packing.

The overall estimated time from payment confirmation to delivery is therefore 9–14 business days. Orders fulfilled from a U.S. warehouse may arrive sooner, depending on stock availability, the carrier, and your delivery address. We do not guarantee a shorter delivery period unless expressly stated for your order.

For these estimates, business days are Monday through Friday, excluding applicable public holidays. Delivery dates are estimates unless expressly guaranteed. Any specific shipping commitment provided for your order and your rights under applicable law remain applicable.

Shipping Costs

Standard shipping is free on all orders we accept for delivery within the United States, including single-cushion and multi-cushion pack orders. No minimum purchase is required for free standard shipping.

Fulfillment & Warehousing

Orders may be fulfilled from available inventory in the United States or from a supplier warehouse in China, depending on the product, stock availability, and delivery address. An order placed with ERGELYA is not a guarantee that the shipment will originate in the United States.

Orders shipped from China may pass through international logistics providers, customs, and a local delivery carrier before reaching you. U.S. warehouse orders may follow a shorter domestic delivery route.

A Note on Tracking (Please Read)

Tracking updates depend on carrier scans and may not appear immediately after a shipping confirmation. Updates can also be limited while a parcel moves between facilities or carriers, particularly for shipments originating in China.

A gap in tracking does not by itself establish that a parcel is lost, but it does not guarantee that the parcel is moving normally either. If tracking appears unchanged for an extended period or the estimated delivery window has passed, email support@ergelya.com so we can investigate.

Order Tracking

Order updates and shipping information are sent to the email address provided at checkout. Once your order has shipped, you will receive tracking details and a link to follow its progress.

Please check that your email address is correct and review your spam or junk folder if an expected message has not arrived. Contact us by email with your order number if you need help locating tracking information.

Delays

Processing or delivery can be affected by:

• High order volumes or holiday periods.
• Severe weather or other major disruptions.
• Customs inspections for shipments originating outside the United States.
• Carrier capacity, routing, or handoff delays.

If we cannot ship within the applicable promised timeframe, we will notify you, explain the revised shipment estimate when available, and provide the choice to agree to the delay or cancel for a prompt refund as required by applicable law. If we cannot obtain any consent required for a delay, we will cancel and refund the unshipped order as required.

Any legally required cancellation or refund timeframe takes precedence over the general timeframes in our other policies. Refunds required for unshipped merchandise will not be replaced with a voucher.

Lost or Damaged Packages

Please report all order issues by email to support@ergelya.com. Include your order number, the email address used at checkout, a description of the issue, and any available tracking information.

Missing or delayed parcels: If your order has not arrived within the estimated delivery window, or tracking shows delivery but you have not received it, contact us promptly. We will review the circumstances with the relevant fulfillment or delivery provider and explain the available resolution by email. You do not need to wait for a delivery date to report a parcel you have not received.

Damaged or defective items: Inspect your order after receipt and email us within 7 calendar days of delivery with clear video evidence demonstrating the affected item and issue. Photos may also help our review. Approved damage or defect claims do not require you to return the affected product. The full conditions are set out in our Returns & Refund Policy.

The 7-day reporting period for received goods does not apply as a deadline calculated from receipt for an undelivered parcel, and does not limit mandatory consumer rights or rights relating to defects discovered later. Nothing in this policy removes a refund or other remedy required by law.

International Shipping

We currently deliver only within the United States. Delivery eligibility is determined by the shipping options available for your address at checkout. If your address is not accepted, email us before placing an order. We do not currently offer delivery to destinations outside the United States.

Some U.S. orders may originate from China, as explained above. An international fulfillment origin does not mean we offer delivery to other countries.

Summary

• Order processing: 1–2 business days.
• Packing and dispatch preparation: an additional 1–2 business days.
• Transit after dispatch: approximately 7–10 business days.
• Total estimated time: 9–14 business days from payment confirmation; U.S. warehouse orders may arrive sooner.
• Shipping cost: free standard shipping on all accepted U.S. orders.
• Fulfillment: U.S. or China warehouse, depending on stock and order details.
• Order updates and tracking: sent by email.
• Order issues: email support@ergelya.com for review.

ERGELYA
Website: ergelya.com
Email: support@ergelya.com
Support phone: +1 (406) 505-8289