ERGELYA Returns & Refund Policy

Last updated: May 1, 2026

This policy applies to ERGELYA AirCloud™ orders delivered within the United States. If you have an issue with your order, please contact support@ergelya.com so we can review your request and help you with the next steps.

Please note: We do not offer a risk-free trial or a general satisfaction-based money-back guarantee. Refunds under this policy are available for verified damaged or defective products and eligible order cancellations. If your cushion is not defective but does not feel comfortable or suitable for you, we offer support through an individually discussed voucher, as explained below.

1. How to Contact Us

Email support@ergelya.com with:

• Your order number.
• Your full name and the email address used at checkout.
• The delivery date, if your order has arrived.
• A clear description of the issue and the item or items affected.
• For a damage or defect claim, a clear video showing the product and the problem. Photos may also help us assess your request.

Keep your order confirmation and any relevant packaging while we review the issue. Please do not send products back without contacting us.

2. Damaged or Defective AirCloud™ Cushions

Please inspect your order after delivery. If your cushion arrives damaged or defective, email us within 7 calendar days of receiving it, together with the information and video evidence listed above.

Your video should clearly identify the affected cushion and demonstrate the reported problem. For example, if the issue concerns inflation, the pump, a valve, or air leakage, show the relevant part and what happens when you use it as instructed. We may ask for additional information if the initial evidence does not clearly show the issue.

Once we verify the damage or defect and approve your claim, you will be eligible for a refund. You do not need to return the damaged or defective product for an approved claim under this policy.

For pack or bundle orders, please identify how many cushions are affected. We will explain the refund amount applicable to your claim by email before completing the refund.

Our request to report delivery issues within 7 days does not limit any rights or remedies you may have under applicable law, including rights relating to defects discovered later.

3. Comfort Concerns and Voucher Support

Comfort preferences vary. If your AirCloud™ cushion is functioning normally but does not feel comfortable or suitable for you, please email support@ergelya.com with your order number and feedback.

A comfort concern or change of mind alone does not qualify for a refund or return under this policy. We will review your feedback and discuss voucher support with you individually by email.

There is no fixed voucher amount advertised under this policy. The voucher value and any applicable terms, including its validity period and purchase requirements, will be explained and agreed with you by email before the voucher is issued.

Voucher support does not replace any refund or other remedy to which you are entitled under applicable law.

4. Order Cancellations

To request cancellation, email support@ergelya.com within 8 hours of placing your order and include your order number.

An order is eligible for cancellation only if both conditions are met:

• We receive your cancellation request within 8 hours of purchase.
• Your order has not yet been processed or shipped.

Eligible cancellations will receive a full refund. An 8-hour request window does not guarantee that an order remains unprocessed throughout that period.

If your order has already been processed or shipped, or more than 8 hours have passed, please contact us to discuss the issue. Cancellation is not guaranteed in those circumstances. Receiving the order does not create a general change-of-mind return right under this policy.

5. Refund Method and Timing

Approved refunds will be made to the original payment method used for the purchase.

The maximum refund timeframe is 60 calendar days from the date we receive your initial refund or eligible cancellation request. This period starts when we receive your request, not when we approve it. Where applicable law requires a shorter timeframe, that shorter timeframe applies.

Please provide the information needed to assess your claim promptly. We will communicate our decision and the approved refund amount by email.

If an approved refund has not reached your original payment method by the end of the applicable timeframe, contact support@ergelya.com with your order number so we can investigate.

6. Other Order Issues

For an incorrect item, a missing item, a delivery problem, or another concern not described above, please contact support@ergelya.com with your order details and any available evidence. We will review the circumstances and explain the available resolution.

7. Your Consumer Rights

Nothing in this policy excludes, limits, or replaces rights or remedies that cannot be excluded or limited under applicable law. Where a term of this policy conflicts with those rights, applicable law takes precedence.

8. Policy Updates

We may update this policy for future orders. The version in effect when you placed your order will apply to that purchase, subject to applicable law.

Quick Summary

• Damaged or defective on arrival: Email us within 7 calendar days of delivery with clear video evidence for review.
• Approved defect claims: No product return required.
• Not comfortable, but not defective: Contact us for individually discussed voucher support; this is not a risk-free trial or a general refund offer.
• Cancellations: Request within 8 hours, before the order is processed or shipped.
• Approved refunds: Original payment method, no later than 60 calendar days from receipt of the initial request, or sooner where required by applicable law.
• Contact: support@ergelya.com.