Shipping Policy
Processing & delivery
Times are in business days (Monday to Friday, excluding public holidays). Your order starts processing as soon as payment is confirmed.
Processing
Your order is confirmed and prepared.
Packing
Packed in eco-friendly, gift-ready packaging.
Shipping
Free standard shipping with tracking.
Processing may take longer during holidays, sales events and peak seasons.
Tracking your order
Once your order has shipped, we will send tracking details to the email address you used at checkout.
Tracking updates can take 24–72 hours to appear after your order ships. While your package is in transit, or after it has been handed off to a local carrier, updates may come less often.
Shipping address
Please check your shipping address carefully before you complete your order. We ship only to the address you enter at checkout, and we are not responsible for delays or lost packages caused by an incorrect or incomplete address.
Shipping addresses cannot be changed after an order has been placed.
[TO CONFIRM: shipping destinations, for example United States only, and whether PO boxes or Alaska and Hawaii are excluded]
Lost or damaged packages
If your package arrives damaged, please contact us within 7 days of the delivery date. Include your order number and photos of the package and the product.
If your package has not arrived, please contact us with your order number. We will check the status of your shipment with the carrier before we resolve the issue. For how we resolve these cases, see Returns below.
Returns
For full details on returns and refunds, see our Return and Refund Policy.
Contact us
Have a question? Fill out the contact form below or email our Care Team at [SUPPORT EMAIL]. We typically respond to messages within 1 business day.
